Chapter 9

Crisis and Learning

Rita S. Mano


The chapter provides the basic insights into two major and emerging aspects of organizational change. Crisis, a widely researched phenomenon, is seldom dealt with in regard to nonprofit organizations, but the various antecedents and outcomes of crisis are often discussed as inevitable. The chapter introduces the notions involved in crisis management that enable tapping into a process of exploration based on learning, which enables creating and transferring knowledge and generates performance. The conditions necessary to introduce learning practices in nonprofits are also introduced as is the concept of the learning organization.

Total Pages: 92-105 (14)

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